Position Overview 

Managed Payroll Services Account Team Member is proactive & client-focused. This role is responsible for managing a portfolio of clients, ensuring accurate payroll processing, and providing exceptional client support. The successful candidate will help clients achieve their business goals, manage compliance with payroll regulations, and support cross-functional teams to resolve any issues. The role requires excellent communication skills, a keen eye for detail, and the ability to work under tight deadlines, especially during peak times. 

Key Responsibilities 

Payroll Processing & Client Support 

• Ensure accurate and timely payroll processing for assigned clients. 
• Serve as the primary point of contact for client payroll inquiries and support requests. 
• Understand client business objectives and align payroll solutions to meet their needs. 

Issue Resolution & Cross-Functional Collaboration 

• Identify and resolve payroll issues by working closely with cross-functional teams such as HR, Tax, and IT. 
• Escalate complex issues appropriately while ensuring timely resolution for the client. 

Client Relationship Management & Communication 

• Proactively communicate with clients on payroll-related matters, compliance updates, and potential impacts on their business. 
• Conduct regular check-ins with clients to ensure their satisfaction and identify areas for improvement. 

Compliance & Regulatory Support 

• Stay updated on changes in payroll regulations and compliance requirements. 
• Guide clients on compliance matters and ensure payroll processes meet all relevant legal and regulatory standards. 

Documentation & Reporting 

• Maintain accurate and detailed documentation of all client interactions, issues, and resolutions. 
• Provide clients with periodic reports on payroll performance and other relevant metrics. 

Cross-Selling & Growth Opportunities 

• Identify and recommend cross-selling opportunities that align with client needs and business goals. 
• Collaborate with sales and product teams to provide clients with additional solutions to enhance their experience. 

Hyper Care & Client Onboarding 

• Support "hyper care" activities for newly onboarded clients or those with a temporary need for additional assistance 
• Ensure smooth onboarding of new clients and provide dedicated support during peak periods or times of change. 

Other duties as assigned. 

Qualifications 

Experience  

• 2-5 years of experience in payroll services, client account management, or a related field. 
• Experience with managed payroll services, payroll compliance, and tax regulations is highly desirable. 
• High School Diploma, GED, or Payroll Certification 

• Strong understanding of payroll processes, systems, and regulations. 
• Excellent communication and interpersonal skills with a customer-first approach. 
• Problem-solving skills with the ability to collaborate effectively across teams. 
• Proficiency in payroll software and systems 
• Ability to manage multiple priorities and deadlines in a fast-paced environment. 
• Detail-oriented with strong organizational skills. 

Work Location This is a remote position 

Travel Willingness to travel up to 25%, especially during peak times.