Overview  

• Temporary Job 
  • November - February  
• Shift  
  • Monday – Friday  6:30am – 2:30pm ET 
  • Saturday & Sunday as needed  
• Facility Location 
  • 7020 AC Skinner Parkway, Suite 140, Jacksonville, FL  
• Reports to: Project Manager  
• Supervises: Temporary Print Production Team 

Summary  

Team Supervision & Operations Management 

• Supervise teams of ~6 mail production staff during assigned shifts 
• Manage end-to-end mail processing operations, ensuring all tax forms are handled accurately and meet strict deadlines 
• Oversee large-scale mailings (60,000+ forms) while maintaining quality standards 
• Execute special projects including small-batch mailings, custom packaging, and envelope processing 
• Work hands-on with production team to maintain optimal workflow and meet daily targets 
• Monitor and respond promptly to all Mail Service communications via Slack and Email 

Quality Assurance & Compliance 

• Ensure security protocols and safety guidelines across all operations 
• Ensure 100% accuracy in form processing and USPS compliance 
• Conduct regular quality checks throughout the production process 
• Maintain detailed documentation and reporting for all processed mailings 
• Oversee proper handling of sensitive tax documents and maintain confidentiality 

Vendor & Partner Relations 

• Coordinate with external vendors to ensure timely material delivery 
• Collaborate with operational partners to resolve issues and optimize processes 
• Serve as point of contact for vendor escalations during your shift 

Training & Development 

• Onboard and train new team members on production processes 
• Provide ongoing coaching to improve team performance and efficiency 

Technical Requirements 

Print Production Systems 

• Configure and troubleshoot platforms, 
• Operate Ricoh Pro 8000 series digital production printers 
• Diagnose and resolve basic print production issues independently 
• Manage paper inventory and coordinate with multiple paper types per mailing 

Software & Data Processing 

• Process mail files using USPS presort and mailing tools 
• Use tracking/scanning systems to update job status throughout production workflow 

Ideal Candidate Profile 

• Experience in print production, mail services, or manufacturing supervision 
• Proven ability to lead teams in deadline-driven environments 
• Strong problem-solving skills with a hands-on approach 
• Excellent communication skills for team coordination and vendor relations 
• Detail-oriented with commitment to quality and accuracy 
• Comfortable working in a seasonal, high-pressure environment